Whether you are a first time buyer, moving home, looking to remortgage, purchase a second home or even looking to release equity, this is where our advisers excel.
Be reassured that our style is to guarantee reliable, professional mortgage advice appropriate to any individual that makes contact with us.
Levels of Service & Fees
When your mortgage completes we will receive a commission from the lender, unless you opt for a direct-to-lender option (see below). If your mortgage case is either very complicated or very urgent, or if the mortgage required is under £100,000, we will need to charge you a fee on top of the commission that we will receive. If none of these apply we will not charge you a fee for our service
Quite simply, over the past few years it has become more difficult to get a mortgage. Following the last recession and due to tighter lending controls and regulations, lenders have become unable or unwilling to lend at the amounts they did in the past. Mortgages that were once easy for us to place are now being declined by lenders on a regular basis. Consequently, much of our time is spent initially finding a lender who should lend to you in the current climate, as well as securing a competitive rate of interest on your mortgage. The result of these market changes is that a good quality mortgage broker is vital when it comes to handling your application from start to finish.
Despite the advantages of us handling your application, should you wish us to include direct-to-lender mortgage products in our research (mortgages where we cannot assist with the placement and you have to go to the lender yourself and apply), we need to charge you a fee. This non-refundable fee is £150 and reflects the extra time involved in researching these products; the fully compliant Financial Conduct Authority (FCA) advice service that will follow; and the fact we will not receive a commission from the lender on these products. Please be aware that we cannot take into account direct-to-lender lenders criteria; affordability calculations; or timescales when recommending these products, as direct lenders simply do not provide us with this information. Our recommendation would be purely based on price alone. This makes a direct-to-lender product a potentially risky choice and unless your case is extremely straightforward and you have plenty of time and patience, I would advise against opting for direct-to-lender products in our normal research. I should also point out that more often than not, broker products are as good as, if not better than direct-to-lender products.
We are a ‘whole of market’ broker and with the addition of our direct-to-lender option, we have an enhanced whole of market offering. This is not to be confused with the term ‘independent’, which the FCA define as being able to offer different categories of mortgage advice, for example, bridging loans and second charge lending.
Please call us to discuss your requirements and for an indication of any applicable fee.
One of the statutory objectives of the Financial Conduct Authority is that all firms must have regard to the information needs of its customers and treat their customers fairly. In addition the Financial Conduct Authority has set out guidance on how firms can evidence that they are treating their customers fairly by way of ensuring that firms do not impose any barrier to customers making a complaint.
We seek to ensure that our handling of customer’s complaints meets these rules and expectations and are inherent within our processes and procedures. You are advised that you can decide at any point during the investigation of your complaint to exercise your right to refer the matter to the Financial Ombudsman Service.
If you feel you need to complain, letting us know when you're unhappy gives us the opportunity to put matters right for you and improve our service for everybody.
For further information on how we can put things right please click on the link to see our Complaints Brochure.